Refund policy
RETURN & REFUND POLICY
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at decofittrading@gmail.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at decofittrading@gmail.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
ASSEMBLY & RETURNS DISCLAIMER
Please inspect all items carefully upon delivery before beginning assembly.
All components are checked for quality and completeness prior to dispatch. By proceeding with the assembly of this DIY product, you acknowledge that the item was received in acceptable condition.
Kindly follow the provided assembly instructions step by step to ensure correct installation and safe use of the product.
Once assembly has started, or the product has been fully assembled, the item will no longer be eligible for return or exchange.
If you notice any missing parts, defects, or issues upon delivery, please contact us before starting assembly so we can assist you promptly.
Contact: decofittrading@gmail.com/ 068 477 9495
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
REFUNDS
We will notify you once we have received and inspected your return and inform you whether the refund was approved.
If approved, you will be automatically refunded on your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at decofittrading@gmail.com.